Shipping Policy
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Processing Time
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
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Shipping Methods and Delivery Times
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 1-3 business days.
- International Shipping: 7-14 business days (customs clearance may delay delivery).
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Shipping Rates
- Standard shipping is free for orders above RM350.
- For orders below RM350, shipping rates will be calculated at checkout based on your location and selected shipping method.
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Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.
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International Shipping Disclaimer
- Import duties, taxes, and fees are the responsibility of the customer and are not included in the item price or shipping cost.
Return Policy
At Baterfly, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
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Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
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Non-Returnable Items
- Personalized or custom-made items.
- Items marked as “final sale.”
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How to Initiate a Return
- Contact our customer service team at [email address] with your order number and reason for the return.
- You will receive a return authorization and instructions.
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Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return is received.
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Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
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Exchanges
- Exchanges are subject to product availability. Contact our team to facilitate an exchange request.
For further assistance, feel free to contact our customer service team at [admin@baterflykids.com]. We’re here to make your shopping experience with Baterfly delightful!